WARRANTY TERMS

Goods purchased in the franchef.lv online store are provided with a warranty:
-for individuals (consumers): the warranty period is 2 years;
-for legal entities: the warranty period is 1 year.

The warranty comes into effect from the date of sale of the goods (from the moment of issuing the bill/invoice note).

The warranty is not valid in the following cases:

-damage caused by intentional action or negligence;                 

-damage caused by natural disasters (floods, storms, fires, etc.);

-foreign objects (dust, liquids, etc.) have entered the product;

-the product has been used with non-standard power supplies, accessories or spare parts;

-the customer has attempted to repair or eliminate the damage himself;

-delivery damage has not been reported immediately after receipt of the product.

The warranty does not cover accessories included with the product (such as batteries, cables, light bulbs, fuses, filters, oils, lubricants, etc.) that are subject to natural wear and tear or require regular replacement according to the user manual.

Warranty application, review and repair.

The customer must deliver the goods to the warehouse, Salamandras Street 1, Riga, LV-1024, only after prior agreement by phone +371 24001300 or by e-mail info@lfranchef.lv. When submitting a product for warranty, the Customer must fill out an application, which must include a description of the product defect, and at the time of applying for the warranty, the Customer must present a document confirming the transaction (invoice, delivery note, cashier’s check). Product evaluation, product diagnostics and repair are provided through service in Latvia. If the Product cannot be delivered to a warehouse for objective reasons (the product is installed, built-in, bulky), the parties shall agree on the procedure for performing diagnostics through negotiations.If, after diagnostics, the product meets the warranty conditions, the Seller will repair it at its own expense and notify the Customer about the possibility of receiving the repaired product.

Alternatively, the seller reserves the right to offer the Customer a replacement product, providing the most convenient solution.

If, however, after the diagnosis, the product does not meet the warranty terms and the Customer refuses the paid repair, he/she must pay for the diagnosis, in return for receiving the service center’s conclusion on the damage. If the Buyer agrees to the paid repair, the diagnostic costs are not applied.

If the Customer has not complied with any of the above conditions, the Seller has the right to refuse to accept the product for warranty review, accept the product back or exchange it.